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PRET A MANGER TERMS AND CONDITIONS

Welcome to Pret A Manger

The terms and conditions as set out herein (“Terms”) constitute an agreement between Reliance Brands Limited (“we”, “us” or “our”), which operates “Pret A Manger Platform” (defined below) and a natural or legal person who accesses and/or uses Pret A Manger Platform in any manner (“you” or “your”) or uses any current or future service or functionality or offer made available on Pret A Manger Platform (“Service(s)”), as updated from time to time.

By using the Pret A Manger Platform, you expressly agree to be bound by the Terms. If you do not agree with any of the Terms, please do not use the Pret A Manger Platform. If you have any questions about the terms, please contact at [email protected]. Please note that your access to the Services, other platforms or utilisation of Products (defined below), offers or promotions in relation to the Products as may be provided by us or our affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product. These Terms govern your use of the Pret A Manger Platform and transaction or dealings thereon.

For the purposes of these Terms: (a) “Pret A Manger Platform” means the www.pretamanger.in which include its corresponding mobile application/wallet/ website/tablet/desktop or any other digital mode and/or operating system as provided by us, on which you may avail the Services and includes applications controlled and managed by us which interact with one or more such mobile applications/ wallets/ websites/ tablets and digital modes as provided by us; (b) “Products” shall mean food and beverages and other products under the brand name Pret A Manger which are promoted on the Pret A Manger Platform and (c) We and you are hereinafter individually referred to as “Party” and collectively as “Parties”.

Please carefully read all the policy to understand the conditions applicable to the Pret A Manger Platform.

TERMS AND CONDITIONS FOR USAGE OF PRET A MANGER PLATFORM

  • 1. GENERAL

  • 1.5 The terms and conditions for usage of the Pret A Manger Platform as set out herein (“Terms of Use”) specifically govern your access and use of the Pret A Manger Platform, which provides a forum for you to inter alia enable you to discover Products listed on Pret A Manger Platform at the indicated price at any time.

  • 1.2 Please note that we may from time to time change the Terms of Use that govern your use of the Pret A Manger Platform. Every time you wish to use our Pret A Manger Platform, please check these Terms of Use to ensure you understand the terms and conditions that apply at that time. Further, please note that we reserve the right to either change the format and the content of the Pret A Manger Platform or suspend the operation of the Pret A Manger Platform for support or maintenance work, in order to update the content or for any other reason, at any time.

  • 1.3 Any accessing, browsing, or otherwise using the Pret A Manger Platform indicates your agreement to these Terms of Use, the privacy policy of Pret A Manger Platform (available here: [privacy policy]) and any other policies or guidelines that may be applicable on the Pret A Manger Platform at the time of your access and usage of the Pret A Manger Platform and which may be updated from time to time (collectively, the “Agreement”).

  • 1.4 This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

  • 1.5 We authorise you to view and access the Pret A Manger Platform solely for identifying Products, therefore, grant you a limited, revocable permission to access and use the Services.

  • 1.6 By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If a user is below 18 (Eighteen) years of age, it is assumed that he/she is using/browsing the Pret A Manger Platform under the supervision of his/her parent or legal guardian and that such user’s parent or legal guardian has read and agrees to the terms of this Agreement, including terms of purchase of Products on behalf of the minor user. In the event we are made aware that a user is under the age of 18 and is using/browsing the Pret A Manger Platform without the supervision of his/her parent or legal guardian, we reserve the right to deactivate such user’s account without further notice. Further, if you are using the Services on behalf of a company or organisation, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.

  • 2. COMMUNICATION AND UNSUBSCRIPTION

  • 2.1 By accepting the Terms of Use, you also accept to receive news, updates, offers/ campaign related SMS, to the mobile phone number provided by you. By accessing and using the Pret A Manger Platform and/ or verifying your contact number with us, you explicitly consent to receive such communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.

  • 2.2 You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters and other notifications from us at any time by following the instructions set out in such communications.

  • 3. DISCLAIMER OF WARRANTIES, INACCURACIES OR ERRORS

  • 3.1 We will try to ensure that all information and recommendations, whether in relation to the Products, Services, offerings or otherwise (hereinafter “Information”) provided as part of this Pret A Manger Platform is correct at the time of inclusion on the Pret A Manger Platform. We do not guarantee the accuracy of the Information. We make no representations or warranties as to the completeness or accuracy of Information.

  • 3.2 You agree that Information is being supplied to you on the condition that you will make your own determination as to the suitability of such information for your purpose prior to use or in connection with the making of any decision. No Information on the Pret A Manger Platform shall constitute an invitation to invest in us or any affiliates. Any use of this Pret A Manger Platform or the Information is at your own risk. Neither we, our affiliates, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this website, the Information, or any third-party website linked to this Pret A Manger Platform. We are not responsible for the content of any third-party sites and do not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third-party platforms, you are doing so entirely at your own risk and expense.

  • 3.3 As means to assist the users in identifying the Products of their choice, we provide visual representations on the Pret A Manger Platform. While reasonable efforts are made to provide accurate visual representation, we disclaim any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to users. The appearance of the Product when delivered may vary for various reasons.

  • 3.4 Nothing contained herein is to be construed as a recommendation to use any Product, process, equipment or formulation, in conflict with any patent, or otherwise and we make no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.

  • 3.5 We do not covenant or provide any representations and warranties:

  • 3.5.1 in respect of quality, suitability, accuracy, reliability, safety, fitness for a particular purpose/consumption or the content (including Product or pricing information and/or specifications) on Pret A Manger Platform;

  • 3.5.2 that the Services will be made available at all times; and

  • 3.5.3 that the operation of Pret A Manger, Platform including the functions contained in any content, information and materials on Pret A Manger Platform or any third-party sites or services linked to Pret A Manger Platform will be uninterrupted, or that the defects will be rectified, or that Pret A Manger Platform or the servers that make such content, information and materials available are free of viruses or other harmful components.

  • 3.6 THIS PRET A MANGER PLATFORM AND THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “WHERE-IS” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES. WE, FOR OURSELF AND ANY THIRD-PARTY PROVIDING MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS, WITH RESPECT TO THE PRET A MANGER PLATFORM, THE INFORMATION OR ANY PRODUCTS OR SERVICES TO WHICH THE INFORMATION REFERS. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THE SITE, INCLUDING BUT NOT LIMITED TO, YOUR USE OF THIS SITE OR YOUR INABILITY TO USE THE SITE, EVEN IF WE HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • 3.7 Disclaimer -To the extent permitted by applicable law, We, our officers, agents, employees and directors, disclaim any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Pret A Manger Platform.

  • 4. AVAILIBILITY AND ACCESIBILITY OF PRET A MANGER

  • 4.1 We control and operate this Pret A Manger Platform from India and makes no representation that the materials and the content available on the Pret A Manger Platform are appropriate to be used or will be available for use in other locations outside India. If you use this Pret A Manger Platform from outside India, you are entirely responsible for compliance with all applicable local laws. These Terms of Use do not constitute, nor may these Terms of Use be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.

  • 4.2 We have several websites offering Products, Services, content and various other functionalities to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations. We do not make any warranty or representation that a user in one region may obtain the Services from our site in another region and we may cancel a user's order or redirect a user to the site for that user’s region if a user attempts to order Services offered on a site in another region.

  • 4.3 Information that we publish on the world wide web may contain references or cross references to our Products, programs and Services that are not announced or available in your country. Such references do not imply that we intend to announce such Products, programs or Services in your country. Consult our local business contact for information regarding the Products, programs and Services that may be available to you.

  • 4.4 We constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and we reserve the right to recover the cost of goods, collection charges and lawyer fees from persons using the Pret A Manger Platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Pret A Manger Platform and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

  • 5. THIRD PARTY INTERACTION AND LINKS TO THIRD PARTY SITES

  • 5.1 In your use of Pret A Manger Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of Pret A Manger Platform or access any other third-party website linked to the Pret A Manger Platform. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that we have no liability, obligation or responsibility for any such correspondence, purchase or promotion, access or usage of any third-party website and the contract under such instances remains between you and any such third party.

  • 6. COPYRIGHTS IN RELIANCE CONTENT

  • 6.1 The Pret A Manger Platform contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights (“Reliance Content”). All copyright and other intellectual property rights in the Reliance Content are either owned by us or have been licensed to us by the owner(s) of those rights so that it can use the Reliance Content as part of Pret A Manger Platform. We retain copyright on all Information, including text, graphics and sound and all trademarks displayed on the Pret A Manger Platform are either owned by or licensed to us.

  • 6.2 You may use and display the Reliance Content on your personal computer only for your personal use subject to the grant of a limited, revocable, personal, non-exclusive and non-transferable license to you by us when you register on the Pret A Manger Platform, only for identifying Products, carrying out purchases of Products and processing returns and refunds in accordance with our Return and Refund Policy and for using and printing copies of the information on the Pret A Manger Platform for your personal use and store the files on your computer for personal use only and not for business purposes.

  • 6.3 You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper within any way or otherwise use any Reliance Content contained in the Pret A Manger Platform. These restrictions apply in relation to all or part of the Reliance Content available on the Pret A Manger Platform; (b) copy and distribute the Information on any other server, or modify or re-use text or graphics on this system or another system; (c) reproduce any part of the Pret A Manger Platform or sell or distribute the same for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (d) remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from Pret A Manger Platform; or (e) link any other material to the Pret A Manger Platform, without our express written consent.

  • 6.4 The license granted to you does not include a license for: (a) resale of Products or commercial use of the Pret A Manger Platform or Reliance Content, (b) any collection and use of product listings, description, or prices, (c) any use of Pret A Manger Platform, the Services and/or of Reliance Content other than as contemplated in these Terms of Use, (d) any downloading or copying of login credentials of user, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of Pret A Manger Platform, and (f) creating and/ or publishing your own database that features parts of the Pret A Manger Platform.

  • 6.5 If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at [email protected] and let us know of your concerns.

  • 7. TRADEMARKS

  • All the trade names associated with us and all Products and logos denoted with TM are trademarks or registered trademarks of us or our affiliates. Our trademarks may not be used in connection with any product or service that is not our product or service.

  • 8. LICENSE AND USE OF YOUR CONTENT

  • 8.1 You grant to us a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on the Pret A Manger Platform without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on the Pret A Manger Platform. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at its request.

  • 8.2 You agree that we do not routinely monitor your postings on Pret A Manger Platform but reserves the right to do so. However, if we become aware of inappropriate use of the Pret A Manger Platform or any of its Services, we will respond in any way that, in its sole discretion, we deem appropriate. You acknowledge that we will have the right to report to law enforcement authorities of any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, we will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.

  • 8.3 Submissions and unauthorised use of any materials contained on the Pret A Manger Platform may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your username and/or password. As such, you shall indemnify and hold us and our officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Pret A Manger Platform or the use of the Pret A Manger Platform by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party.

  • 8.4 We reserve the right to terminate access to this Pret A Manger Platform at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded and printed materials. Any provision of the Terms of Use which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Terms of Use shall survive the termination or expiration of the Terms of Use.

  • 9. USER WARRANTIES AND RESTRICTIONS

  • 9.1 You represent and warrant that: (a) your use of Pret A Manger Platform and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to us in connection with Pret A Manger Platform and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable Agreement and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, we will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify us and our affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

  • 9.2 You will use Pret A Manger Platform for lawful purposes only and will not undertake any activity that is harmful to Pret A Manger Platform or its content or otherwise not envisaged through the Pret A Manger Platform. You have a limited license to access and use Pret A Manger Platform, solely for the purpose of availing the Services, subject to these Terms of Use.

  • 9.3 You will not do any of the following:

  • 9.3.1 Delete or modify any content on Pret A Manger Platform, such as any information regarding the Services, their performance, sales or pricing;

  • 9.3.2 Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search Pret A Manger Platform;

  • 9.3.3 Make false or malicious statements against the Services, Pret A Manger Platform or us;

  • 9.3.4 Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage and/or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of Pret A Manger Platform and/or the Services;

  • 9.3.5 Introduce any trojans, viruses, any other malicious software, any bots or scrape Pret A Manger Platform for any information;

  • 9.3.6 Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;

  • 9.3.7 Hack into or introduce malicious software of any kind onto Pret A Manger Platform;

  • 9.3.8 Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or

  • 9.3.9 Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet.

  • 9.4 You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through Pret A Manger Platform, any information that:

  • 9.4.1 belongs to another person and to which you do not have any right;

  • 9.4.2 is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;

  • 9.4.3 harms minors in any way;

  • 9.4.4 infringes any patent, trademark, copyright or other proprietary rights;

  • 9.4.5 violates any law for the time being in force;

  • 9.4.6 deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

  • 9.4.7 impersonates or defames another person; or

  • 9.4.8 contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

  • 10. INDEMNIFICATION AND LIMITATION OF LIABILITY

  • You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of Pret A Manger Platform or the Services, violation of these Terms of Use, or infringement of any of our or any third-party intellectual property or other rights. We will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

  • 11. APPLICABLE LAW AND JURISDICTION:

  • These Terms of Use are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to the Pret A Manger Platform whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

  • 12. GRIEVANCE OFFICER:

  • In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such grievance officer at [email protected] or at the below mentioned coordinate:

  • Name: Raghav Ravichandar
    Designation: Grievance officer
    Email Address: [email protected]
  • 13. FORCE MAJEURE

  • We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.

  • 14. WAIVER

  • No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Any consent by us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

  • 15. SEVERABILITY

  • If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

  • 16. AMENDMENT

  • These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on Pret A Manger Platform. You relationship with the Pret A Manger Platform will be governed by the most current version of these Terms of Use, as published on Pret A Manger Platform.

  • 17. MISCELLANEOUS

  • 17.1 In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that we will not be liable for any transaction between itself and any such third parties.

  • 17.2 These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the use of Pret A Manger Platform and the rights and liabilities with respect to any Services to be provided by us shall be limited to the scope of these Terms of Use.

  • 18. NODAL OFFICER

  • Name: Chandramohan R
    Designation: Nodal officer
    Email Address: [email protected]